Privacy and cookie policy

Privacy and Cookie Policy 
Effective Date: January 2025 

At Turning Lives Around, we are committed to protecting your privacy and ensuring transparency in how we use your information. This policy explains how we collect, use, and safeguard data when you interact with our website. 

1. Data Collection 
Our website collects limited personal data in the following ways: 

• Microsoft Forms:
  When you complete a Contact Us form embedded via Microsoft Forms, we collect the information you provide (e.g., name, email address, phone number, and any details you include in the form). This data is used solely to respond to your queries. 
• Google Analytics: 
  We use Google Analytics to track website traffic and understand how visitors interact with our website. This data is anonymized and includes metrics such as pages visited, time spent on the site, and geographic location (general). Google Analytics may use cookies to collect this information. 

 

• Photos: 
  Our website displays photos of our colleagues, trustees, stakeholders, volunteers, clients to showcase the services we provide and the impact of our work. These photos are used only with explicit consent from the individuals featured. Consent is documented and can be withdrawn at any time. 

2. Cookies 
What Are Cookies? 
Cookies are small files stored on your device that help us improve your browsing experience. 

Cookies Used on Our Website: 

• Google Analytics Cookies: 
  Purpose: To track website performance and user behaviour in an anonymized way. 
  For more information, please refer to Google’s Privacy Policy. 
• Microsoft Forms Cookies : 
  Purpose: To enable functionality of embedded forms. 
  For more details, see Microsoft’s Privacy Statement. 

Managing Cookies: 
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain website features. If you wish to opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on. 

3. Use of Personal Information 
We use the data collected for the following purposes: 

• To respond to your queries via Microsoft Forms. 
• To analyze website traffic and improve the user experience through Google Analytics. 
• To display client photos (with consent) as part of our charitable mission. 

We do not sell, share, or use your data for marketing purposes without your explicit consent. 

4. Storage and Security 
Data collected via Microsoft Forms is securely stored on Microsoft’s servers, which comply with UK GDPR and other relevant data protection standards. 

5. Client Photos 
Photos displayed on our website are used with the explicit consent of the individuals featured. If you appear in one of our photos and wish to withdraw your consent, please contact us at info@turninglivesaround.co.uk, and we will remove your image promptly. 

6. Third-Party Links 
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review their policies before providing any personal data. 

7. Your Rights 
Under UK GDPR, you have the right to: 

• Access the personal data we hold about you. 
• Request correction or deletion of your data. 
• Withdraw consent for the use of your data (e.g., for photos or forms). 

To exercise your rights, please contact us at info@turninglivesaround.co.uk. 

8. Changes to This Policy 
We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page. 

Contact Us 
If you have any questions or concerns about this policy, please contact us: 
Email: info@turninglivesaround.co.uk 
Address: TLA, Photon house, Percy Street, Leeds, LS12 1EL, United Kingdom